Terms, privacy and complaints
Draft for review by a lawyer before launch. Last updated [date].
Complaints and grievance officer
Grievance officer: [name], [email], [postal address].
Send a complaint about a listing, a review, a poster or your data on WhatsApp or by email. We acknowledge it within 24 hours with a reference number and resolve it within 15 days.
What Madh Local is
Madh Local is a directory of businesses on Madh Island. You can order from shops and book visits through it, but the order or booking goes to the business on WhatsApp, and the business sells, delivers and sets its prices. You pay the business directly, after delivery or after the job, in cash or by UPI. Madh Local never takes payment for orders or bookings.
Orders, cancellations and refunds
- An order or booking is a request to the business. It’s agreed once the business confirms it.
- You can cancel by messaging the business before it’s out for delivery or before the visit. The business can cancel too, for example if an item has run out, and the page shows it as cancelled.
- Because you pay the business directly, any refund, replacement or return is between you and the business. Tell us if a business doesn’t sort it out and we’ll follow up; repeated complaints get a listing removed.
- Prices, delivery fees and minimum orders are set by each business and shown before you order.
- Food sellers taking orders show their FSSAI licence number where they’ve given it to us.
How listings are ordered
- Plus listings first. They pay a monthly fee and are labelled Plus.
- Then businesses we have checked in person (we visited, saw ID and took photos).
- Then everything else, by village and name.
Listings marked “Not checked yet” come from public directories such as Justdial and haven’t been checked by us.
Reviews
Reviews come only from real customers: people who ordered, booked or chose a business through Madh Local, or who scanned the Madh Local QR code at the shop. Visit reviews ask for a mobile number, which we keep only to stop fake reviews (one per number per business every three months) and never show. We don’t accept paid reviews or reviews from owners. We remove reviews that are abusive or not about a real visit.
Posters and ads
Posters marked Ad are paid. The advertiser is responsible for the poster and what it offers. Real estate posters must show a MahaRERA number and QR code where the law requires them. We may remove any poster.
Privacy
What we collect and why
- Your WhatsApp number and messages, to connect you with businesses and reply to you.
- If you sign in to see business numbers: your name and mobile number, and which business numbers you opened, to stop people copying the list. We keep them while you use Madh Local and for one year after.
- For orders and bookings: your name, number, address and what you ordered, so the business can deliver or visit. We keep them for one year.
- Requests you post (the job, area and timing), to show them to businesses who can help.
- For businesses: name, trade, address, phone or WhatsApp number (shown only to signed-in visitors), hours, photos and FSSAI number where relevant, to show your page.
- Basic visit statistics, to see which pages are used.
Who sees it
Businesses see a request’s job, area and timing. Your number goes only to the business you choose. For an order or booking, that business sees your name, number and address. We don’t sell personal data and use no advertising trackers.
Your choices
Ask us on WhatsApp to see, correct or delete your data, or to withdraw your consent. We delete it unless the law requires us to keep it. You can also complain to the Data Protection Board of India.
Terms of use
- Use Madh Local for real needs. Don’t post fake requests, reviews or listings.
- Business details may be out of date. Check prices and timings with the business.
- We may remove listings, requests or posters that break these terms or the law.